Customer Support
Frequently Asked Questions
Where can I find a manual for my TreadClimber?
Assembly and owner's manuals for all TreadClimber® models can be found here.
How can I check on the status of my order?
Please see our order status page.
What are my payment options?
When you order online you may use one of the following payment methods:
- Credit card (Visa, American Express, Discover Card, MasterCard)
- Special Financing
- PayPal™
- Check/money order
More frequently asked questions...
Contact Us
Order by Phone
If you would like to order by phone, we're available 24 hours a day, 7 days a week at 1-800-952-6818.
Support
Our customer support team is ready to answer all your questions, especially those regarding:
- Troubleshooting
- Replacement parts
- Order status
- Returns
Phone: (800) 605-3369
Email: customerservice@bowflex.com (Please allow up to 72 hours for a reply.)
Hours: Monday - Friday: 6am - 5pm PT
Saturday, Sunday: Closed.
Our Customer Care Mission
“To enrich our customers' lives by creating great experiences through friendly and understanding service.”
CUSTOMER SUPPORT
