Frequently Asked Questions
Where can I find a manual for my TreadClimber?
Assembly and owner's manuals for all TreadClimber® models can be found here.
How can I check on the status of my order?
Please send us an email.
What are my payment options?
When you order online you may use one of the following payment methods:
- Credit card (Visa, American Express, Discover Card, MasterCard)
- Special Financing
- Check/money order
Order by Phone
If you would like to order by phone, we're available 24 hours a day, 7 days a week at (800) 436-7114.
Our customer support team is ready to answer all your questions, especially those regarding:
Call us @ (800) 605-3369
Hours: Monday - Friday: 6am - 5pm PT
Saturday, Sunday: Closed.
Our Customer Care Mission
“To enrich our customers' lives by creating great experiences through friendly and understanding service.”