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Customer Service

Frequently Asked Questions

Where can I find a manual for my TreadClimber?

Assembly and owner's manuals for all TreadClimber® models can be found here.

How can I check on the status of my order?

Please send us an email.

What are my payment options?

When you order online you may use one of the following payment methods:

  • Credit card (Visa, American Express, Discover Card, MasterCard)
  • Special Financing
  • PayPal™
  • Check/money order
More frequently asked questions...

Contact Us

Order by Phone

If you would like to order by phone, we're available 24 hours a day, 7 days a week at (800) 436-7114.


Our customer support team is ready to answer all your questions, especially those regarding:

Call us @ (800) 605-3369
Email us

Hours: Monday - Friday: 6am - 5pm PT
Saturday and Sunday: Closed

Our Customer Care Mission

“To enrich our customers' lives by creating great experiences through friendly and understanding service.”