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Customer Service

Frequently Asked Questions

Where can I find a manual for my TreadClimber?

Assembly and owner's manuals for all TreadClimber® models can be found here.

How can I check on the status of my order?

Please use the order status page.

What are my payment options?

When you order online you may use one of the following payment methods:

  • Credit card (Visa, American Express, Discover Card, MasterCard)
  • Special Financing
  • PayPal™
  • Check/money order

More frequently asked questions...

Contact Us

Order by Phone

If you would like to order by phone, we're available 24 hours a day, 7 days a week at (800) 436-7114.


Our customer support team is ready to answer all your questions, especially those regarding:

Call us (800) 605-3369
Email us

Monday–Friday: 6 a.m.–5 p.m. PST
Saturday and Sunday: Closed

Our Customer Care Mission

“To enrich our customers' lives by creating great experiences through friendly and understanding service.”