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Frequently Asked Billing Questions

What are my payment options?

We accept the following payment methods:

Credit Card (Visa, American Express, Discover Card, MasterCard), Nautilus Financing, PayPal™, and check/money order.

Is it safe to use my credit card?

Yes. When you place an order at TreadClimber.com we do everything possible to ensure your order is safe and secure. We endeavor to use industry-standard encryption technologies when transferring and receiving data exchanged through secure portions of our web site. All financial data collected when you make a purchase through the site is encrypted using Verisign encryption technology and all transmissions between our secured server and our corporate computer systems are done through private networks, rather than through the Internet. We also have reasonable security measures in place to protect against loss, misuse and alteration of your information under our control. You should be aware, however, that any communication via the Internet and security measures in connection with such communication is not failsafe, and there is always a possibility that data may be lost or intercepted by unauthorized parties during such transmission or after receipt.

For more information, please click here to view our privacy policy.

Where do I direct questions about my Bowflex™ or Nautilus™ Credit Card?

Your Bowflex™ or Nautilus™ Credit Card is issued by one of three lenders:

  • For information about cards issued by GE Money, please call (866) 396-8254, or access your account online.
  • For information about cards issued by HELPCard, please call (800) 935-3368 ext 475.
For other questions, please see our main FAQ page or continue shopping.