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Frequently Asked Questions

Below are answers to questions commonly asked about Bowflex® TreadClimber® 3-in-1 home fitness machines. If you'd like more information, please call one of our friendly Customer Service representatives for assistance at (800) 436-7114, or click here to contact us by e-mail.

Product Information
With so many great features, which TreadClimber® machine is right for me?
Will the TreadClimber® machine fit my workout space?
What makes a TreadClimber® machine the most effective cardio workout available?
Who can benefit most from a Bowflex® TreadClimber® workout?
Why is a TreadClimber® machine better than a treadmill?
The Bowflex® TreadClimber® workout looks easy - Is it?
How does the 100% Satisfaction Guarantee work?
One step is higher than the other when I work out. Am I doing something wrong?
Is the TreadClimber® machine difficult to assemble?
What type of warranty do I get with my purchase?
Order Information
How will I know when my order ships?
How can I check my orders? Can I track the package?
Billing Information
What are my payment options?
Is it safe to use my credit card?
Where do I direct questions about my Bowflex™ Credit Card?
Sales & Service
How do I contact TreadClimber.com?
Do you have a walk-in showroom?
Q: With so many great features, which TreadClimber® machine is right for me?
A: The TC6000 and TC5300 feature the latest in TreadClimber® technology!
Both feature a more commercial-feel with a longer treadle deck to lengthen your stride, wider treadles to accommodate different walking patterns and an ergonomic bar that provides a variety of grip options to make working out more comfortable. With speed ranges from 0.7 to 4.5 mph - the TC6000 and TC5300 have the highest speed of any TreadClimber® machine.

The TC6000 adds an Ergonomic console with a display twice the size of the TC5300. See all vital workout statistics with easy-to-read LCD readouts. Plus the Bowflex® Advantage loads, collects and tracks the workout results for up to 5 users. The Ergo Bar with ROC (Remote Operating Controls) Controls place key controls at your fingertips.

Twelve sophisticated electronic functions add variety to your workout and allow you to closely monitor your progress. Programs include: Manual, Plateau, Cross Training, Intervals, The Brooklyn Bridge, The Golden Gate Bridge, and Heart Rate Control.

The TC5300 includes nine sophisticated electronic functions add variety to your workout and allow you to closely monitor your progress. With Speed, Distance, Time, Total Steps, Calories per Hour, Total Calories, Floors Climbed, Odometer and Heart Rate you can change your routine easily and successfully.

The TC6000 and TC5300 are covered by a 5-year warranty on its durable motor, a 2-year warranty on its hydraulics, an amazing 3-year warranty on all electronics, and a 3-year warranty on all other parts (try getting that from other manufacturers).

For more information on the TC6000, click here.
For more information on the TC5300, click here.


TC5000 - Compact and powerful
The TC5000 offers a more compact option for those individuals confined by space. With the same Bowflex® gym-quality construction, a durable motor, and similar electronics as our TC5300, it is our more space-efficient option.

The TC5000 is covered by a 5-year warranty on its durable motor, a 2-year warranty on its hydraulics, an amazing 3-year warranty on all electronics, and a 3-year warranty on all other parts (try getting that from other manufacturers).
For more information on the TC5000, click here.

Model TC3000 - Good Mid - Level Value!
This mid-level machine gives you an array of electronic functions, including personalized calorie counting and interactive controls indicating Speed, Total Steps and Distance Traveled. With the TC3000, you can meet specific workout targets and any long-range fitness goals, making it a super good machine to build a strong fitness program. Its robust warranty covers 3 years on motor, 1 year on hydraulics and 2 years on electronics and all other parts.
>>Click for more TC3000 details.

Model TC1000 - Basic Model for the Budget Minded!
TC1000 is the most affordable way to get the health benefits of the revolutionary TreadClimber® fitness machine. Simplified features offer a special value to cost-conscious customers. TC1000 electronically tracks the Time and Distance of your workout. Its warranty is 1 year on motor, 1 year on electronics and all other parts and 1 year on hydraulics.
>>Click for TC1000 details.
Q: Will the TreadClimber® machine fit my workout space?
A: You have a choice! Both the TC6000 and TC5300, our latest technology models, will fit in a 33" x 66" workout area.

Those more constrained by space can choose from our other 3 models. The TC5000, TC3000 and TC1000 fit into a 2.5 x 4 foot area.

But even with their small size, these machines pack a powerful workout into its sleek and streamlined design.

The TreadClimber® machine is also quiet enough that you can workout while listening to the TV or music, and without disturbing others in the house.

Q: What makes a TreadClimber® machine the most effective cardio workout available?
A: The secret is in the TreadClimber® 3-in-1 fitness machine's unique "Dual-Treadles" that combine the intense calorie-burning movements of a treadmill, stairclimber, and elliptical trainer all into 1 fluid motion. Only the TreadClimber® machine allows you to STEP FORWARD (like a treadmill) and STEP UP (like a stairclimber) at the same time, while also experiencing LOW IMPACT (like an elliptical), and smoothly following your own natural stride pattern.

This means you are actually using more large muscle groups at the same time when you exercise on a TreadClimber® machine. And because you are working more muscles in that one simple and easy movement, you'll burn calories in the shortest amount of time possible. In fact, in 30 minutes, you'll burn up to 2 times more calories than on a treadmill at the same speed!‡

And the most amazing thing is that your TreadClimber® machine will let you efficiently exercise at slower speeds so you don't have to over-exert yourself during the workout. In fact, you get high calorie burns without running!

Plus, the TreadClimber® machine offers low-impact exercise. Since it allows for a natural stride and the "Dual-Treadles" come up to meet your feet, there are no hard, jarring steps or knee-straining climbs with TreadClimber®.

In short, the TreadClimber® fitness machine gives you a better workout faster, and with less stress to the body ... saving you time and saving you pain. Click here to view our exercise demo.

Q: Who can benefit most from a Bowflex® TreadClimber® workout?
A: Everyone, regardless of age or fitness level, can benefit from the TreadClimber® machine. Its variable-speed, low-impact walking motion makes it a great exercise we can all do for the rest of our lives.

If you want to lose weight and inches, tone-up, or simply want a healthier, more active lifestyle, you will benefit from the Bowflex® TreadClimber® 3-in-1 fitness machine - we guarantee it! †

>>Click here to view our Exercise Demo.

Note: before starting this or any exercise program consult with your physician.

Q: Why is a TreadClimber® machine better than a treadmill?
A: Clinical studies at New York's Adelphi University laboratory confirm that a TreadClimber® machine burns up to 2 times more calories in 30 minutes as a treadmill at the same speed!‡

You see, the TreadClimber® machine allows you to perform more movements at the same time - walking forward while stepping up - while a treadmill allows you only to walk forward. So you actually work more major muscles on a TreadClimber® machine than on a treadmill.

Imagine. In the time it takes you to warm up on a treadmill, you're already stripping off the pounds on the TreadClimber® machine. Which machine would you rather work out on?

Click here to compare the calorie burning power of a TreadClimber® to other workout machines.

Q: The Bowflex® TreadClimber® workout looks easy - Is it?
A: You know, one of the common misperceptions about exercise is that it needs to be grueling or painful in order for it to be effective. Yet the exact opposite is true for the TreadClimber® machine.

You see, the TreadClimber® machine's unique exercise is so effective, it allows you to work out at slower speeds. That's right - slower speeds! And even though you are actually working more muscles (by climbing and walking at the same time), using the TreadClimber® machine feels as easy and as "fluid" as walking in water.

That makes the TreadClimber® machine an extremely low impact exercise...because the unique "Dual-Treadles" rise up to meet your feet as you walk.

So the TreadClimber® fitness machine is not only easy to do, it's also easy on your body.
Read More
Q: How does the 100% Satisfaction Guarantee work?
A: Try it for 6 weeks. We're positive you'll be satisfied with your Bowflex® TreadClimber® results. That's why we back it with a 100% Satisfaction Guarantee. If you are not TOTALLY happy with your results, simply follow these steps for a refund of the purchase price, less shipping and handling:
  1. Contact our Customer Service department at (800) 628-8458 for return authorization.
  2. Return the TreadClimber® equipment in its original condition and packaging, including any accessories.
  3. TreadClimber® return must be postmarked within two (2) weeks of return authorization.
Q: One step is higher than the other when I work out. Am I doing something wrong?
A: This happens to most new TreadClimber® users and is nothing to worry about. First, check to make sure the dials on both hydraulics are set to the same number. If they are on the same setting, then most likely you're still getting used to stepping evenly on the TreadClimber® machine. Each of us has a leg that we tend to put more weight on, which can cause one step to "bottom out" while the other remains higher up. Move closer to the console and practice taking more even strides. After a few tries, this movement should become natural to you.
Q: Is the TreadClimber® machine difficult to assemble?
A: The TreadClimber® machine comes mostly preassembled, but still requires some final assembly on your part. We provide detailed instruction manuals with every machine. The process usually takes 1 to 2 hours and does require two people because of some heavy lifting.
Q: What type of warranty do I get with my purchase?
A: Nautilus, Inc provides the following warranty to the original purchaser. Bowflex® TreadClimber® machines are warranted to the original purchaser. Bowflex® TreadClimber® machine limited warranties cover all defects in material or workmanship but do not cover commercial use or misuse by the consumer. Click here to view warranty period information for each TreadClimber® cardio machine. Click here for more information on our consumer warranty policy.
Q: How will I know when my order ships?
A: For orders shipping by UPS you will receive an email shipment confirmation when your order goes out. This email will contain a link to track your shipment.

For the TC6000 and TC5300, you will receive a call from a Nautilus, Inc. approved delivery service to schedule you delivery.
Q: How can I check my orders? Can I track the package?
A: Once you've placed your order online at BowflexTreadClimber.com, we'll send an e-mail to the address you provided during checkout, confirming your order has been submitted. Your TreadClimber® equipment should ship in approximately 2-4 weeks. You can also check the status of your order online. You will need to enter your order number and billing zip code to track the status of your order. This information can be found on the confirmation email you received when you placed your order. Click here.

Once your order is shipped, you should receive an e-mail containing a UPS tracking code. If you have additional questions, please contact our Customer Service department toll free at (800) 269-3539.

Q: What are my payment options?
A: You may use the following payment methods:
  • Bowflex™ Credit Card**
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check¥
  • Western Union

Or, apply for a Bowflex™ Credit Card online. To learn more about applying for online financing with low monthly payments*, Click Here.

Q: Is it safe to use my credit card?
A: Yes. When you place an order online at BowflexTreadClimber.com we do everything possible to ensure your order is safe and secure. We endeavor to use industry-standard encryption technologies when transferring and receiving data exchanged through secure portions of our web site. All financial data collected when you make a purchase through the site is encrypted using Verisign encryption technology and all transmissions between our secured server and our corporate computer systems are done through private networks, rather than through the Internet. We also have reasonable security measures in place to protect against loss, misuse and alteration of your information under our control. You should be aware, however, that any communication via the Internet and security measures in connection with such communication is not failsafe, and there is always a possibility that data may be lost or intercepted by unauthorized parties during such transmission or after receipt.

For more information, please click here to view our privacy policy.
Q: Where do I direct questions about my Bowflex™ Credit Card?
A: Your Bowflex™ Credit Card is issued by one of two lenders. For information about cards issued by HSBC, please call (800) 695-6950, or click here to access your account online. For information about cards issued by HELPCard, please call (800) 935-3368 ext 475.
Q: How do I contact TreadClimber.com?
A: If you have questions, please contact our Bowflex® TreadClimber® Customer Service department by:
  • Sending an e-mail to customerservice@TreadClimber.com.
  • Calling us toll free at 1-800-NAUTILUS (800-628-8458).
  • Sending a written request to the following address:

    TreadClimber® Customer Service
    16400 SE Nautilus Drive
    Vancouver, WA 98683


If you wish to contact the BowflexTreadClimber.com Webmaster, please send an e-mail to Webmaster@TreadClimber.com.

Q: Do you have a walk-in showroom?
A: Yes! Our showroom is located at our World Headquarters in Vancouver, Washington. To contact the showroom, please call (360) 859-5110.

* For information about financing terms and conditions - Click here...


† 100% Satisfaction Guarantee includes full refund of purchase price, less shipping and handling. Call for details. If you decide to return your Bowflex® TreadClimber® machine, simply call (800) 605-3369 within 6 weeks to ask for a return authorization number. Machine and accessories must be returned in original condition and packaging, and postmarked no later than 2 weeks after date of return authorization.


∞ Individual results may vary. Participants' results based on using the Bowflex® TreadClimber® machine and the "Fast Fat Loss Now" program included in the owner's manual. The statements made are not to be construed as claims made by Nautilus, Inc. Individuals may have different responses or results than those indicated.


‡ Burns calories up to twice as fast as a treadmill at same speed with TreadClimber® intensity setting 12 and treadmill incline at 0 percent.


For information about Payment by Check, - click here


** Credit approval is subject to verification of the information provided by the applicant. Non-approved credit applicants will receive further information by mail within 30 days of the application date.



Δ For more information about this offer, - click here.

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